How it works
No internet service at the site, no IT project, no electrician beyond the panel work itself. Here's the whole journey — and what actually happens when the water rises.
One short email: how many pumps, what kind of panel, roughly where it is. We confirm cellular coverage for the location and quote the exact configuration before anything ships.
Inside: the monitoring unit configured for your organization, a clamp-on current transducer for each pump, the panel wiring kit, and a single-use claim code on a card.
The unit lives beside your control panel: two wires to the panel's own alarm contacts, a clamp around each pump lead (no splicing), and station power. A typical install is under an hour.
On the unit's built-in setup page, enter your organization ID and the claim code from the box. The unit binds itself over cellular and gets its own credentials — the code works once and expires.
Add your alert roster on the dashboard — up to five contacts per station, one marked primary. Each person gets one enrollment text and confirms by replying YES; nobody is ever texted without that confirmation. New stations start from your organization's existing contacts automatically.
Heartbeats land every 10–15 minutes, the charts start filling, and the watchdog arms itself: from now on, if the station ever goes silent for 15 minutes, the dashboard flags it.
A real high-water event, start to finish. Times are typical.
High water closes the panel's alarm contact. The unit sees it instantly and starts verifying.
A 10-second debounce filters splashes and flickers — a real alarm survives it, noise doesn't.
The alarm lands in the dashboard: red banner, event feed entry, station card flips to alarm state.
Every confirmed contact gets one text with the station's actual condition at that moment — pumps, power — with carrier delivery receipts logged per person.
CC-NORTH: ALARM ACTIVE - P1 running, P2 running, mains OK Sep 7 17:42
The all-clear carries how long the alarm was active — the first number everyone asks for.
CC-NORTH: ALARM CLEARED - after 8 min, P1 idle, P2 idle Sep 7 17:50
Power loss works the same way: the unit rides through on its own battery, texts POWER LOST with the battery state, keeps reporting through the outage, and the RESTORED text carries how long the power was out.
No. The unit carries its own LTE cellular connection — service is included in the monthly price. Nothing touches your network because there doesn't need to be one.
The unit switches to its onboard battery, texts the power loss immediately, and keeps monitoring and reporting. When mains return, the restored alert includes the outage duration.
The dashboard's watchdog flags a silent station within 15 minutes and marks it offline at 35 — going dark is itself an event, never a blind spot.
Signal strength is charted for every station, so degradation is visible before it matters. Sites in fringe coverage can take an external antenna.
Only people who confirmed with a YES reply on our carrier-verified program — up to five per station. STOP unsubscribes instantly and shows on the roster so alerting duties get reassigned.
Yes — the unit can also text its contacts directly from its own SIM, an independent second lane you can test from the dashboard any time. Treat it as extra redundancy, not a replacement: it's best-effort, because mobile carriers filter texts sent from device SIMs far more aggressively than our carrier-verified primary lane.
StationSentry